Terms of Service

Terms of Service

Terms of Service

Welcome to Patient7! These Terms of Service (the “Terms”) govern the use of our web-based clinic management platform and the use of our websites and the resources we make available on our websites, such as our Guides, videos, blog, and more. We refer to our platform, websites, and resources collectively as the “Services”.
Notice to Patients
These Terms do not apply to patient files. For information about your patient file, please contact your practitioner. For information about how your patient information is collected in connection with our clinic management platform, see our Privacy Policy.
Please take a moment to read these Terms carefully before subscribing to or using any of the Services. These Terms are a legal contract between Patient7 Inc. (“Patient7” or “We”) and each person who uses the Services and is accepted by subscribing to our clinic management platform or by otherwise using our websites and resources. These Terms may be updated or amended from time to time.

In these Terms, we use the word “Subscriber” to refer to anyone (for example, a health clinic or health practitioner) who subscribes to and pays for our clinic management platform. We use the word “you” to refer to any individual user of our Services, such as a practitioner or staff member at a Subscriber’s clinic, or an individual browsing or using our websites and resources.
Intellectual Property
Ownership of the Services. Patient7 owns, or has obtained the rights to use, all intellectual property rights in the Services. This includes the underlying software and technology that operates the Services; all materials and content posted or made available on our website or through the Services, such as our Guide, videos, photos, illustrative graphics, text, research, and blog postings; and the trademark, Patient7TM.  
License to You
Patient7 grants each Subscriber, and each individual using the Services, a limited license to access and use (i.e., display, print, download) the materials and content within the Services solely on a personal computer or device for the Subscriber’s internal business purposes and for your own personal, non-commercial use, provided that:
  • You retain and keep intact all copyright, trademark, or other proprietary notices (such as © 2019 Patient7 Inc. All Rights Reserved).
  • You do not disseminate or distribute our materials or content publicly.
  • You do not sell or otherwise commercialize our materials or content for your own gain or for the gain of any other person.
  • You abide by our Acceptable Use Policy below.
Your Feedback and Contributions.
We love to receive your feedback about our Services and to include your contributions in our resources where possible, such as adding your shared chart templates to our chart template library. To ensure we have the proper rights to do this, you grant Patient7 a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable right and license to use your feedback and contributions, including incorporating them into the Services and sharing them with other users. Please note that providing feedback or contributions does not make you an author, inventor, or contributor of the Services and does not entitle you to any compensation or ownership rights in the Services.
Third-Party Services
We may offer integrations with third-party services that you may choose to use with our Services, such as email services, payment processing, patient assessment tools, online bookkeeping, electronic billing, and insurance claims. Please note that your use of such third-party services is governed by the legal terms of those third parties, and not by these Terms of Use. Patient7 is not responsible for those third-party services.
Acceptable Use Policy
Users of our Services are expected to behave responsibly and to show respect for our people, our intellectual property, and the law. You agree to communicate with Patient7 team members.

And other users of the Services in a professional and respectful manner. You agree not to engage in any activity that may:
  • Violate any applicable laws, regulations, or third-party rights.
  • Infringe upon the intellectual property rights of Patient7 or any third party.
  • Interfere with or disrupt the operation of the Services or the networks or servers connected to the Services.
  • Gain unauthorized access to the Services, other user accounts, or any computer systems or networks associated with the Services.
  • Transmit any viruses, malware, or other harmful computer code.
  • Engage in any form of fraudulent activity or impersonate any person or entity.
  • Collect or harvest any personally identifiable information from other users without their consent.
  • Engage in any activity that, in Patient7’s sole discretion, is deemed objectionable or inappropriate.
Patient7 reserves the right to suspend or terminate your access to the Services, with or without cause and without prior notice, at any time. Upon termination, your right to access and use the Services will immediately cease, and any licenses granted to you under these Terms will be terminated.
Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. Patient7 does not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components. You acknowledge that your use of the Services is at your own discretion and risk.
Limitation of Liability
To the maximum extent permitted by law, in no event shall Patient7 be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of the Services or these Terms.
Subscriber Accounts Account Owner
The person signing up for a subscription on behalf of a Subscriber is the “Account Owner” and will be authorized to administer the account for the Subscriber. This includes authorizing additional user accounts for practitioners and staff, and granting and revoking user access rights and permissions. Each Subscriber will have only 1 Account Owner. All questions about a Subscriber’s subscription and its user account(s) should be directed to the Account Owner. A Subscriber may change its Account Owner through its account settings.
User Accounts
Subscribers and their users must provide accurate, current, and complete information when creating their user accounts. Subscribers are responsible for all activities that occur under their user accounts and for any issues, claims, or disputes arising out of the conduct of their users. Subscribers must take appropriate steps to protect their user accounts, including:

Requiring users to set strong passwords Keeping user IDs and passwords confidential Not providing any false identity information to access the Services Patient7 will not be liable for any losses or damages caused by a Subscriber’s failure to maintain the confidentiality of its user accounts and its account credentials. If you discover or suspect any unauthorized access to or use of your Subscriber or user account, please reset your password immediately and notify us at support@patient7.com.
Subscriber Data Ownership and Control
Each Subscriber retains ownership and control of its patient data and all information collected, entered, created, or otherwise provided by the Subscriber and its users in the course of using the Services (“Subscriber Data”). Subscribers may be referred to as a “health information custodian,” a “covered entity,” or a “controller” depending on their location and the privacy laws applicable to them. Subscribers are responsible for ensuring that their collection and use of Subscriber Data comply with applicable laws and regulatory requirements.

Each Subscriber determines:
– What Subscriber Data to collect; How the Subscriber will use the Subscriber Data
– Which practitioners and staff have access to Subscriber Data
– How long the Subscriber will store Subscriber Data; and On what basis the Subscriber will delete Subscriber Data.
Storage and Access
Patient7 is a service provider to Subscribers and may be referred to as an “agent,” “business associate,” or “processor” of the Subscriber. Patient7 will keep Subscriber Data stored securely as described below under Security. Patient7 will only access Subscriber Data at the request of a Subscriber or its users or where needed in order to prevent or address technical problems affecting the Services or if required by law, regulation, or court order. As we otherwise have no control over Subscriber Data, we are not responsible for incorrect, incomplete, lost, or damaged Subscriber Data, except to the extent it is caused by our failure to meet our obligations under these Terms.

HIPAA / GDPR Compliance. If a Subscriber is subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we will, upon request, enter into our Business Associate Agreement (“BAA”) with the Subscriber. Please Contact Us to request a copy of our BAA. If a Subscriber is subject to the General Data Protection Regulation (“GDPR”), the terms of our Data Processing Addendum will apply and are incorporated into these Terms.

Questions About Subscriber Data

If you have any questions about your Subscriber Data, please contact your Account Owner. If an Account Owner has any questions about the management of Subscriber Data in the Services, the Account Owner may contact us at support@patient7.com.
Anonymized/Aggregated Data
Patient7 may use computer-generated algorithms to gather anonymous and aggregated information from Subscriber Data to assist in our continued development and improvement of the Services, and for research, data analysis, benchmarking, statistics, or trend analysis. We will ensure that none of the information we gather identifies, or could be used to identify, any user or patient.
You agree to indemnify, defend, and hold harmless Patient7, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of the Services, your violation of these Terms, or your violation of any rights of another party.
Changes to the Terms
Patient7 reserves the right to update or amend these Terms at any time. Any changes to the Terms will be effective immediately upon posting on our website. Your continued use of the Services after any such changes constitutes your acceptance of the modified Terms.
Governing Law and Jurisdiction
These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the jurisdiction where Patient7 is located, without regard to its conflict of law principles. Any legal action or proceeding arising out of or in connection with these Terms or the Services shall be brought exclusively in the courts of that jurisdiction.
Entire Agreement
These Terms constitute the entire agreement between you and Patient7 regarding the use of the Services and supersede any prior or contemporaneous agreements, understandings, or representations, whether oral or written.
Contact Us
If you have any questions or concerns about our Privacy Policy and our privacy practices, please contact us at: Tel: +1 (844) 727-8860, Email: support@patient7.com