Patient Feedback & Google Reviews
The reviews you deserve aren’t showing up
Your patients leave happy every day, but most never think to say so publicly. Meanwhile, the rare frustrated visit is exactly the one most likely to end up as a public Google review, simply because no one asked first.
The result: your online reputation doesn’t reflect the quality of care you actually provide.
A simple system that works after every visit
Patient Feedback & Google Reviews closes that gap. After each appointment, patients receive a short, personalized survey asking how their visit went — and their response determines what happens next.
- Happy patients (4–5 stars) are thanked and invited to leave a Google review, helping new patients discover your clinic.
- Less satisfied patients (1–3 stars) are asked what could be improved. Their feedback comes straight to your team, privately, never posted online.
You get more visible 5-star reviews and a private early-warning system for anything that needs attention, before it becomes public.
Why it matters for your clinic
- More new patients. Clinics with more (and more recent) Google reviews consistently rank higher in local search and win more first-time bookings.
- Protect your reputation. Unhappy patients get a private outlet to be heard, instead of a public one.
- Know where you stand. Track ratings and response trends over time instead of guessing how visits are going.
Designed to feel like part of your clinic, not a mass email tool
- Bilingual by design: every survey and email automatically matches your patient’s preferred language, English or French.
- On-brand: customize the message your patients receive, or use our polished default.
- Respectful by default: every email includes one-click unsubscribe, and patient preferences are always honored.
- Private results, one dashboard: see response rates, average ratings, and how many satisfied patients convert into Google reviews, all in one place.
Simple, Predictable Pricing One flat monthly fee.
No setup fee. No surprises.
Patient Feedback & Google Reviews
- Unlimited email surveys
- 250 SMS surveys included / month
- Full reporting dashboard + CSV export
- Bilingual (EN/FR), fully customizable
Need more some months?
- Additional emails or SMS beyond your monthly allowance are billed at a small per-message rate, no plan changes, no overage penalties, no bill shock.
- No long-term contract required to get started. Turn it on in your Patient7 settings whenever you're ready, your account team handles the rest.
Frequently Asked Questions
Is this automated, or does my staff send each request?
Your team stays in control, feedback requests are sent per appointment, so you decide when it’s appropriate to ask.
Will this feel spammy to my patients?
No. Patients only receive a request if they’ve agreed to receive emails from your clinic, and every message includes an easy way to opt out.
What happens to negative feedback?
It’s sent privately to your clinic only. It is never published or shared publicly.
Is this included in my Patient7 subscription?
Patient Feedback & Google Reviews is a premium add-on, billed at $79 CAD/clinic/month, separate from your base Patient7 plan.
Do I need a long-term contract?
No. There’s no setup fee and no long-term commitment, turn it on whenever you’re ready, and cancel anytime.
Is patient data handled securely?
Yes. All feedback and survey data is stored and managed under the same privacy standards as the rest of your Patient7 account.
See it in action
Prefer to see it before adding it to your plan? Book a 10-minute walkthrough with our team, we’ll show you exactly what your patients see, how the Google review flow works, and answer any questions specific to your clinic.